Our primary goal is to ensure customer satisfaction on a daily basis. This is only possible if we constantly evolve ourselves and our quality standards. Therefore, we have developed a quality management, to check our processes and services against our quality standards at any time. Quality management in the field of interpretation is based on the following pillars:
Punctuality is of top priority to Cruz Communications. This principle also applies to our interpreters. Our clients can rely on us.
All interpretation requests, and all documents provided by the client, are subject to strict confidentiality and will, under no circumstances, be forwarded to third parties. We will happily provide you with a written confidentiality agreement.
Selection of highly-qualified employees
Thanks to our worldwide network of interpreters, you can rely on us to meet your requirements by using qualified employees.
To pass our rigorous selection process, interpreters must have a completed degree, many years of professional experience and be fluent in their respective languages.
All stages of work, such as quoting, scheduling, selecting an interpreter, executing services, service description or accounting, is carried out automatically according to a specific sequence.