Our primary goal is to ensure customer satisfaction on a daily basis. This is only possible by constantly evolving ourselves and our quality standards. Therefore, we have developed a quality management to constantly check our processes and services against our quality standards. This quality management is based on the following pillars:
Cruz Communications considers punctuality of top priority. When we provide you with a quote it will include a delivery date which we will not change during the process. Our clients can rely on us.
All translation and interpretation services, as well as documents provided by the client, are subject to strict confidentiality and will not, under any circumstances, be forwarded to third parties. We will happily provide you with a written confidentiality agreement.
Selection of highly-qualified employees
Thanks to our worldwide network of translators, language teachers and interpreters, you can rely on us to use qualified employees for your project.
Every translator, language teacher and interpreter at Cruz Communications is a native speaker of their respective target language. To pass our rigorous selection process, he/she must have a linguistic degree, many years of professional experience and be fluent in both languages.
It is important to use translators with specialist knowledge, especially in translation projects. Linguistic training alone does not guarantee correct translations. Specialisation in a few areas is crucial and constant work in these areas is an absolute must for a qualified translator.
All stages of work, such as quoting, scheduling, selecting a translator/language teacher/interpreter etc., executing services, sending data to the translator, returning files to the project manager, service description, or accounting, are carried out automatically according to a specific sequence.